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Partner Sales Guide — Instalment Plans
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In collaboration with CardUp
Partner Sales Guide

Close deals with
Instalment Plans.

A quick reference for the Sales Team. Navigate applications, manage documents, and guide customers from approval to disbursement.

  • ✓ Eligibility requirements
  • ✓ Document checklists
  • ✓ Application tracking

How can we help?

All
Before Submission
After Submission
My customer wants an instalment plan.Start a new application (Self-serve or Assisted).
→
My customer is having trouble applying.Troubleshooting & device requirements.
→
Why do we need these documents?Explaining SSM, Bank Statements & NRIC.
→
Application submitted. What's next?Roadmap: Review, Approval, & Offer.
→
Is the application approved?How to check status & notifications.
→
My customer is approved, what's next?Signing the PDS & Activating.
→
When do I get paid?Disbursement timelines.
→
Decision Point: Who is submitting the application?
They want to submit on their ownGet the Self-Serve Guide
→
They need my help with the submissionGet the Assisted Upload Checklist
→

Select the platform you are currently using:

Option 1: CardUp Payment Page

  1. Login to CardUp.
  2. On the left panel, click Collect.
  3. Select either Payment Pages or Payment Requests.
  4. Click + Create Page or + Create Request.
  5. Enter customer details.
  6. Important: Ensure "Instalment Plan" is checked as a collection option.
  7. Share the link with your customer.
CardUp Payment Page Example

Option 2: Funding Societies Partner Page

Share your unique partner page URL with the customer. It will look like this:

FS Partner Page
Checklist: Verify you have these documents before proceeding.
Submit an application here

If your customer encounters issues, ensure they are prepared with the following:

1

Information Required

We will collect details about the Applicant (Director) and the Company, plus essential documents (NRIC & Bank Statements).

2

Device Requirement

The applicant must have a working camera (Mobile or Laptop) to complete the Liveness / E-KYC verification step.

Interactive Walkthrough Step-by-step guide

View real-time updates in the Seller Dashboard.

⏳ Pending ReviewStandard processing time: 1-2 business days.
✅ Approved / ❌ RejectedOutcome notification sent via email to the primary contact.
Log in to Dashboard
Required Actions: To activate the facility, the customer must complete these digital steps.
1

Customer Email Notification

Customer receives an email titled: [Funding Societies] Next steps to receive your funds.

Email Notification
2

E-Sign Offer Letter

Customer clicks "View Offer" and signs digitally.

Note: The video below demonstrates the acceptance process using sample documents.

3

Direct Debit Setup (Mandate)

Customer must authorize the Direct Debit mandate.

Direct Debit Setup
Reference number: the reference number which will appear as in the debit transaction of the borrower bank account (during repayment).
Bank name: the name of the bank used by the borrower for repayment.
Signatory: The person(s) who is authorised to approve this payment instruction.
Max amount per DD transactions: The maximum amount which will be deducted from their bank account monthly. This is normally their monthly repayment amount, but in the event that there are insufficient funds, the lower of the two amounts will be deducted.
4

E-KYC (If Applicable)

If the customer used the Assisted Flow, they must now complete Liveness Verification (Face Scan).

Ensure they have their NRIC/Passport and a device with a working camera.
E-KYC

Customers often ask why specific private data is required. Use these answers to reassure them.

SSM Registration Number

Purpose: KYC & Credit Underwriting.
Verifies the business is a legal entity and allows us to check the company's health.

Bank Statements

Purpose: Credit Underwriting.
We analyse cash flow to ensure the business can comfortably afford the instalment repayments.

For larger amounts, we may require additional months of statements.

Director's NRIC

Purpose: KYC & E-KYC.
Mandatory regulatory requirement to verify the identity of the person running the business.

Status: Application Submitted
1

Internal Review

Our team reviews documents. We will reach out if anything is missing.

2

Outcome Notification

We will email the customer (and you) regarding the status: Approved or Rejected.

3

Offer Letter

If successful, the Offer Letter is sent directly to the customer's email.

4

Activation & E-KYC

Customer must e-sign their acceptance and set up Direct Debit.

Note on E-KYC: If you uploaded the documents (Assisted Flow), the customer must perform the face scan now. Self-applicants have already done this.

Want to check where your customer is in the process?

Log in to Dashboard
Timeline: Funds are typically processed within 1-2 business days after successful confirmation.
1

Check the Dashboard

You can view the latest disbursement status directly on the Seller Dashboard.

2

Notification

You will receive an email notification once the funds have been successfully disbursed to your account.

Log in to Dashboard